Privacy Policy

1. Introduction

Timeground LLP ("Timeground", "we", "our", or "us") is a software company specializing in building SaaS products, AI solutions, and integrating social media platforms. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.timeground.in) and use our software services, including our Meta WhatsApp Cloud API integrations (collectively, the "Services").

2. Information We Collect

We may collect information about you in a variety of ways:

• Personal Data: Information you voluntarily provide to us, such as your name, email address, and contact details when you reach out to us or register for our Services.
• WhatsApp Integration Data: As a Tech Provider facilitating WhatsApp integration for multi-tenant SaaS platforms, we process messages, metadata, and communication history strictly to deliver the messaging functionality on behalf of our clients.
• Usage Data: Information automatically collected when you use our website, such as IP addresses, browser types, and operating systems.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Provide, operate, and maintain our SaaS platforms.
• Facilitate the sending and receiving of messages via the WhatsApp Cloud API on behalf of our business clients.
• Improve, personalize, and expand our Services.
• Respond to customer service requests and support needs.
• Ensure compliance with Meta's App policies and our Terms of Service.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data in the following situations:

• Service Providers: We may share information with third parties that perform services for us, such as hosting providers (e.g., Vercel, Google Cloud) and platform providers (e.g., Meta for WhatsApp services).
• Legal Requirements: We may disclose your information where required to do so by law, in response to a subpoena, or to protect our rights or the rights of others.

5. Data Retention and Deletion

We retain personal information only for as long as necessary to provide the Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Data Deletion Request: You have the right to request the deletion of your personal data at any time. If you wish to have your data removed from our systems, please contact us at privacy@timeground.in. We will process your request promptly in accordance with applicable data protection laws and Meta's developer policies.

6. Cookies and Analytics

Our website uses essential cookies required for basic functionality. With your consent, we use Vercel Analytics — a privacy-friendly, cookie-light analytics service — to understand aggregate traffic patterns. We do not use advertising trackers or sell analytics data.

You can accept or decline analytics via the cookie banner. Your choice is stored locally in your browser. You may clear this preference at any time by removing site data for timeground.in.

7. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable. To report a security vulnerability, contact security@timeground.in.

8. Contact Us

If you have questions or comments about this Privacy Policy or your data, please contact us at: